Refund policy

Personalized items
Because every item we make is personalized with your names, date, or photo, we are not able to accept returns or exchanges for buyer's remorse or if you simply change your mind. Each piece is made specifically for you once your order is placed.

Order changes and cancellations
If you need to change the personalization details or cancel your order, contact us as soon as possible. We can make changes or cancel your order any time before it ships. Once your order has shipped, we're unable to make changes or offer a refund.

Mistakes and defects
If your order arrives damaged, defective, or with a personalization error that was our mistake (for example, a misspelled name that doesn't match what you sent us), we will gladly fix it or send a replacement at no extra cost. Please contact us within 7 days of delivery with a photo of the issue so we can make it right.

Wrong or missing items
If something is missing from your order or you received the wrong item, let us know within 7 days of delivery and we'll send the correct item as quickly as possible.

Lost packages
If tracking shows your order as delivered but you haven't received it, please check with neighbors and your local post office first. If it still can't be located, contact us and we'll help you file a claim with the carrier.

Questions before you order?
We're a small, family-run business and always happy to help — if you're unsure about anything (sizing, wording, timing), message us before ordering so we can make sure everything is exactly right.